Aposto is a company that is working on bettering the onboarding, briefing, and knowledge transfer of key safety and event information from event/location to employee. Cathy Long, the primary client, was the Strategic Lead at Tottenham Hotspur Stadium on Access and Experience. She also was Head of Fan Experience at the Premier League for 15 years. Her inside knowledge of the pains and gaps that temporary employees feel when onboarding for an event triggered her to look for a technical solution to this problem.
Staging/Event Managers struggle to make sure that employees assigned to their events are properly trained and retain the information they are given to ensure a pleasant experience by the guests. Temporary employees are solely given short fact sheets or a verbal briefing when their shift starts. Additionally, Staging/Event Managers are currently unable to clearly define the knowledge needed for employees to create a safe and customer-friendly experience throughout the event. They are, therefore, also unable to make objective promotion decisions based on the employee’s knowledge of the event or stadium and how active they are within the event-day community.
Lizard Global created the platform for Staging/Event Managers to clearly identify, disseminate and track knowledge that needs to be transferred to employees. The results of the knowledge prepares employees for their event-day experiences, and helps Managers in hiring/promotion decisions. For employees, the platform helps them understand their jobs and what is expected of them, and to provide applicable feedback about themselves and their event-day experiences, so that they feel more confident and are able to help people on the event day.