MRT Corp Malaysia

Connected Workforce App

Services

Industry

Governmental

Project Background

MRT Malaysia is a government-owned entity under the Ministry of Finance responsible for overseeing major rail infrastructure projects, including the MRT Kajang, Putrajaya, and Circle Lines. With over 300 employees nationwide, they focus on delivering sustainable and reliable public transport infrastructure.

Challenges

MRT's previous intranet system was outdated and failed to meet the needs of a nationwide workforce, offering irrelevant content and only one-way communication. Employees were siloed within separate Google Chat spaces, leading to a lack of collaboration and disconnection between headquarters and onsite teams. Furthermore, poor search functionality and limited mobile accessibility made it difficult for employees on the go to find critical information.

Problem solving with design thinking workshop

Lizard Global developed "On Track," a mobile-first intranet app powered by Payload CMS. This solution unifies communication by replacing scattered channels with a single interactive platform. It centralizes access to dynamic updates and static compliance content, ensuring that employees stay connected regardless of their location.

Key features

Mobile-First Access

A mobile-optimized platform that allows the nationwide workforce to stay connected and access critical information anytime, anywhere.

Unified Communication

Consolidates fragmented Google Chat spaces into one interactive platform to foster collaboration and a connected culture.

Secure Content Management

A centralized portal with role-based access control for managing sensitive compliance documents like ESG, IMS, and Integrity files.

Interactive Engagement ToolsReplaces one-way communication with tools that allow employees to actively engage, share updates, and collaborate across HQs.

Centralized Static Content

Provides easy access to essential static documentation, ensuring all employees have the latest guidelines and policies.

The impact

Improved Employee Connectivity

Successfully bridged the gap between different headquarters and on-site locations through a unified mobile experience.

Enhanced Information Accessibility

Provided a centralized, searchable repository for critical static and dynamic content, reducing time spent searching for data.

Increased Collaboration

Broken down communication silos by consolidating scattered chat groups into a single, cohesive organizational platform.

Conclusion

The implementation of OnTrack has transformed MRT Corp.’s internal operations by moving away from siloed, one-way communication toward a modern, interactive digital ecosystem. This has significantly improved connectivity and usability for their nationwide workforce.

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