HITACHI
The client
Hitachi - HK, JSI Hitachi specializes in air conditioning services, installations, and loyalty programs. They are committed to delivering solutions that benefit both their customers and their network of installers.
The challenge
Prior to the app, there was no dedicated platform to facilitate and streamline the loyalty program. Installers were required to visit a website, manually fill out forms, and wait for their claims to be processed by admins, which involved extensive manual categorization and review. This process was inefficient, time-consuming, and left room for errors. There was a clear need for a more streamlined, user-friendly system to benefit both installers and administrators.
Our solution
The Hitachi airPartners Reward app was developed as a seamless, mobile-first solution to address these challenges by Lizard Global. For installers, the app allows them to submit claims for completed installations, track their claim status, view their reward points, and redeem vouchers—all in one place. The app makes the process easy, intuitive, and engaging, turning every successful installation into an opportunity for rewards.
For administrators, a dedicated portal was created to manage and review claims, post available rewards, analyze program data, and communicate updates with installers. This streamlined approach eliminates the inefficiencies of manual processes while providing greater transparency and control.
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Our Involvement
Software Development
UI/UX Design
Lizard Global played a pivotal role in bringing this solution to life by leveraging their expertise in mobile app and web development. They worked closely with Hitachi to design and develop both the installer-facing app and the admin portal. By focusing on user experience, intuitive design, and scalable technology, Lizard Global ensured that the platform met the needs of all stakeholders, setting a new benchmark for loyalty programs in the air conditioning industry.
Customized Claims Submission
Installers can easily submit details of completed installations for review through the app.
Real-Time Status Tracking
Installers can monitor the status of their claims, review past claims, and keep track of earned rewards.
Points-Based Rewards System
Successful claims translate into points, which installers can use to redeem exciting vouchers and rewards.
Installer Registration Portal
A simple and streamlined process allows installers to register and join the loyalty program.
Admin Control Panel
Administrators can review and manage claims, analyze data, handle reward distribution, and communicate with installers.
Down the line
Looking ahead, the Hitachi airPartners Reward app has the potential to expand its scope and capabilities that will ensure the platform remains dynamic and continues to meet the evolving needs of installers and admins alike.
Conclusion
The Hitachi airPartners Reward app exemplifies the power of technology in transforming traditional processes into efficient, user-friendly experiences. With the combined efforts of Hitachi and Lizard Global, this platform not only rewards hard-working installers but also streamlines admin operations, fostering a stronger partnership between Hitachi and its network of installers. By prioritizing user satisfaction and operational efficiency, the app has set a new standard for loyalty programs in the industry.
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